A lot of individuals who start using their 1st hosting account, or change companies, typically have inquiries in regard to how specific operations are performed or confront predicaments when setting up various things, including emails, site settings, etc. This is why, a lot of web hosting companies have compiled documentation with frequently asked questions and problems in order to help their clients get information swiftly and seamlessly. As a result, the client care staff can dedicate more time to actual issues that given customers may be facing, because the solution for the smaller things will be available on the web and customers can handle them without having to get in touch with the support team. Having comprehensive documentation is critical, especially for new customers with no practical experience, as the hosting service entails an immense number of features and lots of individuals can become perplexed about what action to take. A good information repository can both help you do the operations that you want and become aware of how the hosting service functions in general.
Extensive Online Documentation in Shared Hosting
If you’ve ordered your very first shared hosting
plan through our company or have migrated your website over to us, you will grow familiar with our platform and our custom Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared an in-depth online knowledge base where you can find all the information that you could ever need – both general info in regard to the service as a whole and more specific info about the separate functions that you can use and the obstacles that you could bump into. The articles are located in two places. The entire article collection is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every section of the Control Panel as well. You can find out how to do practically everything, from creating an .htaccess file to administering a mailing list, and all the articles feature detailed guides, so you won’t ever get disorientated because of an ambiguous text. Needless to say, if you bump into a more specific obstacle and you do not find a solution in our knowledge base, you can touch base with our help desk support staff representatives 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an in-depth online knowledge base for all our present and prospective customers, so if you get a semi-dedicated server
plan from our company, you’ll be able to find any information that you’re looking at any moment. We’ve got a huge number of educative articles, which will help you understand better what’s going on in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just two instances. Our instructional guides will help you accomplish anything you wish – extract files from an archive, import a database, redirect a domain name
, etc. Plus, we also have troubleshooting instructions, which will allow you to find out what causes a particular problem and the feasible solutions for it. If you are not able to send e-mails or your domain opens a 500 Internal Server Error message, for instance, you can refer to our knowledge base and repair the issue without delay. The articles can be accessed through any section of the Control Panel, as well as through the all-encompassing Help section.