A ticketing system is the most common correspondence channel that web hosting providers offer to their clients. It is most often part of the billing account and is the best way to handle a problem that takes a certain amount of time to investigate or that has to be escalated to an administrator. Thus, all comments contributed by either side will be stored in one location in case somebody else wants to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to complete a specific procedure or to reach the hosting company’s client support staff. If you would like to manage a handful of domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Plus, it can take a substantial period of time for the hosting provider to reply to your tickets.