A ticketing system is the most common correspondence channel that web hosting providers offer to their clients. It is most often part of the billing account and is the best way to handle a problem that takes a certain amount of time to investigate or that has to be escalated to an administrator. Thus, all comments contributed by either side will be stored in one location in case somebody else wants to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to complete a specific procedure or to reach the hosting company’s client support staff. If you would like to manage a handful of domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Plus, it can take a substantial period of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with many other hosting providers, the support ticket system that we’re using with our Linux shared hosting packages is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize several login names and passwords, since you will be able to manage both your tickets and the hosting account itself in one single place. So, in case you have a query or run into a challenge, you can get in touch with our technical support team representatives momentarily. Our system comes with a clever search functionality. This goes to say that even if you have opened loads of tickets over the years, you will be able to find the one that you need with no effort. Furthermore, you can see knowledge base guidelines for handling commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our tech support staff, you will be able to submit a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different client support platform like you will need to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will allow you to post a new ticket effortlessly and to search through older tickets using a smart search filter. Additionally, you will be able to have a look at the applicable knowledge base articles that our system will present to you depending on the problem category that you choose for your new ticket. You can accomplish all of the above-mentioned operations without leaving your Control Panel at any moment, which implies that in case you experience any challenge or have a query, you can touch base with our technicians and resolve the given issue in no more than 1 hour via a single support platform.