A live chat is among the many ways of communication supplied by some hosting companies as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell something in comparison to a call with a representative. In addition, when the issue that you experience needs some time to be reviewed and resolved, you are able to do something else meanwhile instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service totally free provided that you have web access even if your hosting supplier is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
As part of the support services that we offer for all our Linux shared hosting packages, we now have live chat support which is available each and every day, even on holidays. You're able to contact us regardless of whether you already own an account or not, since we will support you with all kinds of things, ranging from providing you with common info about our services in case you are not a client yet and you're thinking about purchasing one of the packages, to helping you with setting up an email account in an email client. A part of the issues are more technical and time-consuming, so you will need to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with our Linux semi-dedicated hosting packages, you can find the the right answers for any questions you may have or get lots of troubles dealt with instantly. The service is online every day, which means that you can get in touch with a representative even on holidays and weekends. In the event that you are unsure which plan would be better for your websites or if our leading-edge cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you are a current customer, you will be able to find more information about billing issues, account settings along with various common technical troubles you may encounter, for instance if you can't set up an e-mail account in a client on your computer. The live chat will save you time and effort no matter where you are or when you get in touch with us.