In case you have a website, a problem can always appear and it does not necessarily have to be connected with the web hosting service. For example, something can go wrong when you update an application or some critical content could be modified or deleted unintendedly. Whatever the nature of the problem may be, you will have to get in touch with the respective support team and ask them to restore a backup or to help you resolve the problem that you are facing. How quickly they will do that will predetermine the interval of time that your websites will be down. For specific sites like community sites or online shops, a continual outage interval often means losing clients and money. Having said that, it’s of vital importance that you use the services of a hosting company that offers not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages
include a sixty-minute reply time guarantee, which means that irrespective of what question or obstacle you might have, we will always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our tech support staff representatives will be at your service 24x7, even on weekends and holidays, so you’ll obtain immediate assistance at any time. We realize precisely how valuable time can be, so by the time we answer your email or ticket, we’ll have investigated the matter and, in case we haven’t discovered a solution, we’ll provide you with more info on what you need to do on your end – when the case necessitates it. With our support service, you can be sure that there will be someone to assist you instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from us, you can take full advantage of our extremely fast support service. You’ll obtain a response to any trouble ticket opened from the hosting Control Panel or email sent to our technical and customer support team in less than an hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes significantly less time to explore and fix a problem. We’ll provide you with more information if the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be the same and because of the fact that our support staff will be at your service around the clock, you’ll get quick assistance for any general, technical or billing issue regardless of the hour.