There are plenty of shared hosting companies on the market today, still many of them are resellers that have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company by phone. The level of support that you can receive via this channel of communication may vary based on the supplier - several of them provide you with dedicated telephone support, while others offer basic and customer support only because some matters are more time-consuming and it would be more convenient to be resolved via a ticket, particularly if the situation needs to be escalated. Nonetheless, it's good to find that you could always contact your website hosting provider as there are lots of small-scale issues that can be managed effectively and in a very timely manner with a telephone call, not mentioning that you're able to get additional info regarding the services even before you become a client.
Phone Support in Shared Hosting
We believe that the option to speak with a live consultant is rather important, so we have 3 support lines globally (UK, USA and Australia) and you have the option to contact us over the phone for 14 hours a day. In case you consider getting one of our Linux shared hosting packages, for example, you will be able to phone us and find more about our services before placing your order to make sure that we do cover all the system requirements for your websites. After the purchase, you will be able to contact us about all of the sales and billing troubles you may experience, or get any general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for fourteen hours every day. If you hesitate which package will be suitable for your websites, you would like to learn more about the package's specifications or you'd like to have any other kind of info about our services, you'll be able to call any of the local numbers that we have in the U.S.A., the UK and Australia and our support agents will assist you. If you already have an account, you can get in touch with us about sales and general issues, although we are usually able to help with a large number of tech issues as well. For strictly tech difficulties you will need to use our integrated ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option when your problem needs more time to be dealt with or it needs to be escalated to our system administrators.