The client support that you will get from your shared hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical issue with a current account. Timely and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine website hosting supplier and not from some reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them right away, it's almost certain that you'll wait for a few days so as to get an answer to any question, so your websites may remain offline for quite a while. In comparison, a company that offers numerous options for communication and has a tech support staff available at any time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and tech support for our Linux shared hosting packages. Even if you aren't our customer yet and you have questions, we will assist you right away and supply you with the necessary information, to give you a choice to make an informed decision when you get a new hosting account. We're available at any time, including weekends and holidays, and we offer multiple means of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have multiple telephone numbers globally, so that you are able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for a few days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get well-timed support, especially when your site is not running efficiently for some reason. All of our Linux semi-dedicated hosting packages feature 24/7 customer and technical support, which means that if anything comes up, you can use a number of methods to let us know - phone line with multiple local numbers worldwide, live chat, emails and tickets. The first two options are for billing, pre-sales and general issues, which means that if you don't have an account yet, for instance, you will be able to get more details regarding our services, or we will assist you with less difficult technical issues. The next two options are for solely technical matters or anything that is more time-consuming because it is much easier track the conversation between you and our tech support crew. The warranted maximum reply time for them is only one hour, the regular one - 15-20 min, therefore you will not need to wait for an entire day so as to get support like you may need to do with other service providers.
24/7 Customer Support in VPS
If you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server comes equipped with. In case you haven't acquired a virtual private server package yet, you can find out more about our solutions by giving us a call or by employing our live chat service. For more technical problems, you should send an e-mail message or open a ticket via your billing Control Panel and you'll receive support within less than an hour irrespective of the time of the day, even on weekends and holidays. The actual answer time normally doesn't extend past 30 minutes. In case you need assistance for third-party software, you can take advantage of the Managed Services upgrade which you can add to each VPS plan and our administrators can help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Hosting
If you aquire a dedicated server from our company, you can get in touch with us anytime using several channels and the maximum time that you'll need to wait for a reply is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any general questions or you'd like to find out about our website hosting solutions before you order, you can also employ our live chat or you can call one of the local numbers that we have in different countries around the globe. In the event that you need assistance with third-party software that you are unable to set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.