A 99.9% Server Uptime
The primary benefit of building your own shared hosting platform is that you don’t need to worry about compatibility issues – you design a specific set of software apps in such a way so as to be compatible with a particular set of hardware elements. The outcome is something far more solid and dependable, because there are much less possible chances of failure. We have set up our cloud hosting platform atop tried and trusted hardware elements as well as a strongly modified version of SELinux in an attempt to set up an absolutely secure environment for your own websites.
That is the reason why, with all our Linux shared hosting packages plans we offer a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s vital that you also set up your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our datacenters. Relying on top–of–the–line Juniper switches and routers, our internal network allows for monstrously fast data transmission rates and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, regardless of which web hosting offer you’ve opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to reduce all potential risks with our cloud hosting plans and while our company provides premium–quality customer support, there are instances when the customer is simply not happy with what we are offering. Or he wants to move to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t satisfied, you will receive a refund.
24/7 Technical Support
We have diligently handpicked each single member of our 24x7 support department to make certain that we can offer you the best customer support service that you can get. Each one of our technicians has many years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they’re available 24x7x365 – you will be able to get in touch with them at any time and they’ll respond ASAP.
Their average ticket response time is under 20 minutes, whilst with other hosting suppliers you are forced to wait around for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered within an hour.