A One–Hour Ticket Response Time Guarantee
All your help requests will be replied to in no more than 60 min after the trouble ticket or e–mail is submitted. If your issue calls for further assistance from a server administrator, we will forward the trouble ticket or the email to the person in charge, in a timely manner and we will leave a note to notify you that more time will be required for discovering the best solution. If you make use of our Administration Services package, any of the tasks included there will be completed whenever you prefer.
A Premium–Quality Customer Support Service
Should you require assistance while using the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, do touch base with the customer support staff at any moment through the ticketing system. Furthermore, if you require help administering your dedicated server, you can make use of our Administration Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, data backup space, etcetera.
A User–Friendly Help Area
Each Linux dedicated servers hosting package comes with our charge–free Website Control Panel, which features an in–depth knowledgebase plus a selection of educational video tutorials. Whenever you need help with the Website Control Panel, just press the Help or Videos buttons located in the top right corner.